Support Manager, EBS Technical,Jobs

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner.
The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.
More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.
We actively seek a Support Manager, EBS Technical resident in our Hyderabad, India location. Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment.
In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment. Position Summary The role of the Support Manager, EBS Technical is to lead a team of engineers to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team.
The position has the responsibility for researching, troubleshooting and support for our global clients who use the Oracle Suite. The Support Manager, EBS Technical requires technical experience, integration knowledge, and support expertise and skills to work with functional experts to develop, test, package and deliver fixes for issues in complex, integrated and highly-configured environments.
Good working experience of the technical components of Oracle is a must have. Functional knowledge of the modules would be a plus. Essential Duties and Responsibilities

  • Manage functional resources to solve customer issues using methodical troubleshooting based on expert knowledge of EBS and technology in complex ERP environments
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Provide solutions using tools such as Oracle Developer, Reports, Forms, Workflow Builder PLSQL, OA Framework and ADF
  • Develop application break fixes for critical product defects
  • Create scripts to identify, analyze and correct data issues
  • Provide hands-on development using proprietary tools in a test environment or via remote client connectivity
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities Other job related duties and responsibilities may be assigned from time to time Qualifications/Skills/Experience Location Education

  • Bachelor Degree in Computer Science or related field or equivalent experience

Experience

  • Management or Team Lead experience in an AMS organization
  • 7years relevant EBS development experience in a high volume ticket based environment (AMS)
  • The ideal candidate will be fluent (speaking / reading / writing) in English and have at least 3 years “hands on” system support experience.
  • 3 to 5 years direct support of EBS applications
  • Excellent client communication skills
  • Analytical, logical problem resolution skills
  • EBS certification(s) preferred
  • Knowledge EBS: architecture
  • Expertise with multiple clients including CEMLI and administration of the application a plus.
  • Knowledge of maintenance/patching mechanics and EBS architecture.
  • Demonstrable history solving complex problems across multiple modules.
  • Experience in creating, maintaining and updating customer documentation
  • Deep understanding of ITIL processes
  • Must be familiar with and have experience in working with customer Change Management

Skills

  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Strong knowledge of key application technology, tables and relationships
  • Deep knowledge of EBS customization/extension methodologies
  • Excellent development skills using EBS toolset
  • Excellent interpersonal, presentation and communication skills – verbal & written
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Demonstrated ability to work independently and as part of a team
  • Ability to work calmly and professionally in high pressure situations

Company Description Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will increase 200% by 2023. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $4 billion in maintenance costs since its inception. Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

  • Trading on Nasdaq: RMNI since October 2017
  • Added to the

in 2018 * Over 2,000 active clients, including 100 of the Fortune 500 and Global 100

  • 2019 Q3 revenue results of $69.0 million, up 10% year over year
  • Midpoint full year 2019 revenue guidance of $275 million
  • Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019
  • Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

Recent Industry Recognition

  • Received 34 awards in 2019, including 24 awards for excellence in customer service from the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
  • Honored with two gold Stevie awards for Company of the Year in 2019,
  • The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law. Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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