Job description The Role Responsibilities Domain Capabilities Product / Domain Knowledge

• Able to perform rule based technical work which are straight forward and repetitive
• Has basic understanding of processes and products
• Should possess basic knowledge on the credit card product
• Possesses and applies technical expertise to his area of work
• Keeps up to date with changes to products and processes
• Should be aware on the process changes communicated by TL / Unit Manager

Process Management

• Able to quickly adapt to changes with regards to process, projects etc
• To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
• Deliver required output in TAT and Accuracy

Capacity Planning

• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at a transactional level
• Raises issues when they see the task is at risk
• Completes work as assigned

Operational risk Management

• Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role
• Describes the fundamentals of operations risk
• Awareness on transactional level fraud

Behavioural Capabilities Precision Accuracy

• Performs tasks accurately and thoroughly; double-checks the accuracy of the process
• Handle all transactions as per the laid down policies and procedures.
• Able to understand what “quality work” is and should strive to contribute towards it.

Client Centric

• Able to create impact directly or indirectly through professional behavior and appearance.
• Understands that the action he/ she does has an impact on the customer directly or indirectly.
• Understands basic customer service requirements and relates error free processing to customer service
• Responds promptly in an efficient and accurate manner as per the required TATCommunication

Communication

• Ability to communicate clearly so as to be understood by the recipients.
• Ability to understand instructions and written documentation clearly and accurately

Problem Resolution

• Understands the situation and perform right escalations
• Being able to provide data for performing root cause of the problem
• Ability to speak up when in disagreement and opposition
• Ability to understand the existence of crisis and conflicts
• Able to work in a team with good interpersonal skills.

Managerial Capabilities Stakeholder Management

• Understands and knows who the stake holders are and meets SLAs.
• Able to provide timely and accurate response to queries / request raised by Stakeholders

People Management

• Able to co operate and work as a team in an open and approachable style.
• Be good team player taking team s goals in to consideration.

Change Management

• Understands the need for change and willingly accepts it
• Able to quickly adapts to changes with regards to process, projects, behaviour etc
• Ability to look beyond self interest to collective interest
• To positively respond to the pace of change

Data Analytics

• Able to analyze the process to understand the dimensions of the job

Our Ideal Candidate Freshers and less than 2 years of experience. Below mentioned skills are preferred s

• Telecom Operator
• Data Entry Operator
• Contact Center
• Typing Skills
• Reading Comprehensio
• For any clarifications or to clear about job, feel free to call at:-

HR. AMRINDER -+91 8375957477 Mail [email protected] Other details

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