To discharge operational duties of the India & Africa Hub payments unit (Payments – ITT/OTT/BT/STS) as instructed by the AVP / Senior Manager / Manager / Assistant Manager of the Unit and ensure that the established service standards are met To provide support to all the products and services assigned to them To process transactions in the processing system and ensure that the standards and benchmarks set for the section are being adhered to as instructed by the AVP / Senior Manager / Manager / Assistant Manager / Manager of the Unit To ensure compliance within Departmental Operating Instructions manual and within the Timeliness and accuracy standards specified. To maintain a positive working relationship with personnel of the other sections/divisions of the bank. Adhere to Operational Risks plus Legal & Compliance requirements as instructed by the AVP/ Manager Business Maintain a close working relationship with all the relevant stake holders to ensure that service issues are promptly escalated and acted upon Fully Support in Initiating & implementing service quality initiatives Uphold the values of the Group and Company at all times Processes Primarily process ITT/OTT/BT/STS transactions within the TAT agreed with CPC in the SLA and also other functions as requested by the AVP/Senior manager/manager/Assistant Manager. Reconciliation for all the products / process must be completed on the same day with no exceptions. Ensure that all System ID must not be shared with anyone and maintain secrecy of password allocated. Provide MIS as required by AVP/Senior manager/manager/Assistant Manager within the time frame. All deviations / exceptions known is to be highlighted to the AVP/Senior manager/manager/Assistant Manager. Operations loss to be minimized and brought down to “Zero”. Assist the AVP/Senior manager/manager/Assistant Manager in training the new comers. Participate in any new migration as per IRD/BID including BCP test before migration. Provide inputs to DOI pertaining to the section / product / process handled and ensure it is fully complied with. Provide inputs to the Dash Board in terms of volumes / error / process shortfall / late scan / bunching / incorrect PRS / etc so that the AVP/Senior manager/manager/Assistant Manager can effectively take it up with CPC. Escalation Policy to be complied with. Assist unit in carrying out the BCP test successfully and give the backup papers to AVP/Senior manager/manager/Assistant Manager for completion of Test plan. Highlight to AVP/Senior manager/manager/Assistant Manager immediately on any unauthorized access to the Payments area. Archival must be as per policy Unit must be in audit preparedness / ready at any point of time. Assist the AVP/Manager in ensuring that audit points highlighted and measures implemented are followed without any deviations within agreed time frame There should be no repeat findings Dispensation from CMS Policy must be followed. All processes to be in line with CMS Policy highlight to supervisor any deviations. Key Management and Key Control if allocated must be strictly followed with no compromise on security. To help in the functioning of the other teams in Payments as and when requested by immediate Supervisor / Head, Payments Assist AVP/Manager in the Process risk review for the unit by identifying the risk areas, compensating controls to be implemented and followed. AML procedure to be complied with and all reporting as per Group requirement must be done within the agreed time frame.
Should be alert / escalate any suspicious transactions especially those transactions which have dealings with countries which are mentioned as non- cooperative in the guidelines. To initiate and successfully follow up quality projects and productivity / workflow improvement reviews. To support AVP/Manager in carrying out any special projects / task. Risk Management Work with the Manager and UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management. Reconciliation for all the products / process must be completed on the same day with no exceptions. Ensure that the System IDs are not shared and maintain secrecy of passwords. AML procedure to be complied with and all reporting as per Group requirement must be done within the agreed time frame Promptly reply to queries raised by keeping the Line Manager fully informed. Handle transactions in exceptional cases with the reporting officer’s approval Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Multinational Banking and Financial Services Firm Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Key Stakeholders Internal Other functional Officers within SCB Group Managers / Officers of Credit Operations, Accounting Services, ISOC, Trade Services, HRSSC, GMC, Cards, Custody, GMO, R&I under Shared Service Centre for Operational issues. BCM office for BCP and Risk QA team for internal quality audit Product Engineering / Technology / PSS teams External CPCs & CSG as applicable Other Responsibilities Compliance with the Departmental Operating Instructions manual and within the Timeliness and accuracy standards specified.
Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time. Upholding the Values of the Group and Company at all times Compliance with all applicable Rules/ Regulations and Company and Group Policies Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the AVP/Senior manager/manager/Assistant Manager. Performance of Team (in terms of volume/value/accuracy/timeliness) Suitable analysis of performance & utilization thereof for generating adequate MIS for appropriate forums.
Service quality Knowledge of various products and services offered. Audit preparedness Contribution to Product &/or Process Development Contribution to improved Technological support Training (suggest/conduct) Cost Control (idea/implementation) To appropriately act, within the framework of operational guidelines and functional parameters laid down Should always escalate any issue to Superiors &/or Immediate Superior(s) if found beyond authority or critical in terms of complexity &/or reaching stalemate. Should alert Management team of any potential loss/claim in time to formulate remedial/corrective actions Efficient functioning of the Unit. Effectively reducing the error rate & Adherence to the service standards.
Adhering to risk and regulations Changed requirements of the Global Shared Service Centre Effective Cost Control of the Team + Unit as a whole and aim for reduction on an ongoing basis. Readiness for Audits – External/Internal Key Measures:- Focus and Discipline Build performance culture Customer Focussed Living our values Assist in sampling for preparation of KCS/ KCSA. Our Ideal Candidate Good knowledge of ITT/OTT/STS products Good knowledge and communication skills Knowledge of local and international payments methods and settlement arrangements. A good understanding of SWIFT and local payment systems. Knowledge of foreign exchange, and relevant banking regulations Should have knowledge of the systems used. Should be fully aware of associated Operational Risks. Good interpersonal skills. Ability to maintain good relationship within the unit and external contacts.
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